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Delivery information

Fresh meals, delivered with care.

Find out where we deliver, how your box is kept chilled, when tracking becomes available and what to do once your meals arrive.

Chilled delivery Tracking updates Secure packaging
Fresh prepared meals ready for delivery
Packed fresh.
Delivered
chilled.
Doorstep readyYour meals arrive chilled and ready to place in the fridge.
Nationwide serviceAvailable to eligible UK postcodes
Chilled packagingDesigned to protect meal freshness
Delivery trackingUpdates sent before arrival
Safe-place optionsWhere supported by the courier
Delivery at a glance

Everything you need to know before ordering.

Delivery options and charges should always be confirmed at checkout for your postcode and selected order.

A

Delivery areas

We deliver to eligible addresses across the UK. Enter your postcode at checkout to confirm current availability.

D

Delivery days

Available delivery dates are shown during checkout. Choose the date that best suits your schedule.

F

Delivery charges

Your delivery fee, or any free-delivery threshold, will be displayed clearly before payment.

Check your area

Can we deliver to you?

Enter your postcode to begin checking availability. This demo field can be connected to your live delivery-zone checker or checkout system.

Delivery availability may vary

Some remote locations, islands and restricted postcode areas may have different delivery times or may not currently be covered.

England Wales Scotland Selected UK areas
How delivery works

From kitchen to doorstep in four simple stages.

Your order is prepared, packed, dispatched and delivered with clear updates along the way.

01

Choose your meals

Select your meals, enter your delivery details and choose from the dates available at checkout.

02

Meals are prepared

Your selected dishes are freshly prepared and packed ready for chilled transportation.

03

Your order is dispatched

Once your box leaves us, you will receive dispatch and tracking information where available.

04

Place meals in the fridge

Unpack your delivery and refrigerate the meals as soon as possible after arrival.

Fresh chilled prepared meal
Packaging & freshness

Designed to help meals arrive chilled.

Your order is packed to support temperature control during its journey to your address.

C

Temperature-controlled packing

Insulated materials and chilled elements may be used to help protect your meals in transit.

P

Secure individual meals

Meals are sealed and packed to reduce movement and help protect the containers during delivery.

R

Refrigerate promptly

Once delivered, unpack the box and place all meals in the fridge as soon as reasonably possible.

Always check the use-by date, storage instructions and condition of each meal before eating it. Contact the support team if you are concerned about a delivery.
Delivery questions

Helpful answers before your box arrives.

These answers can be updated to reflect your live courier, delivery schedule and customer-service policies.

View all FAQs

Where tracking is available, a dispatch email or text message will provide the latest courier updates and estimated delivery information.

You may be able to provide a safe-place instruction where the courier supports it. Refrigerate the meals as soon as possible after delivery.

Check the latest tracking status first. Contact the support team with your order number if the delivery is significantly delayed or you are concerned about meal freshness.

Take clear photographs of the outer packaging and affected items, then contact the support team promptly with your order details.

Address changes may be possible before the order cut-off or dispatch. Update your account or contact support as early as possible.

Exact timed delivery may not be available. The courier may provide an estimated window on the day of delivery.

Ready to order?

Choose your meals and see available delivery dates at checkout.

Get 20% off your first order with code NEW20.

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First order offer 20% off with NEW20
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