Terms & Conditions.

Introduction

These Terms & Conditions govern your use of the Good Food Dietitian website and your purchase of products and services from us.

References to "we", "us" and "our" mean the business operating Good Food Dietitian. References to "you" and "your" mean the customer or website user.

Company information

This website is operated by:

• Legal company name: [Insert legal company name]
• Company number: [Insert company registration number]
• Registered office: [Insert registered office address]
• Email: [Insert customer service email]
• VAT number: [Insert VAT number if applicable]

Using our website

You may use our website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access, introduce malicious software or interfere with its operation.

We may update, suspend or withdraw parts of the website without notice where reasonably necessary.

Customer accounts

You are responsible for ensuring that your account information is accurate and up to date.

• Keep your login details secure.
• Do not allow another person to access your account without permission.
• Notify us promptly if you believe your account has been compromised.

We may suspend or close an account where we reasonably suspect fraud, misuse or a breach of these terms.

Orders and acceptance

Placing an order is an offer to purchase products from us. Your order is accepted only when we send confirmation that it has been accepted or dispatched.

We may refuse or cancel an order where:

• a product is unavailable;
• payment cannot be authorised;
• delivery is not available to the selected postcode;
• there is an obvious pricing or product-description error; or
• we reasonably suspect fraud or misuse.

Subscriptions and recurring orders

Where you choose a subscription, you authorise us to take recurring payments using your selected payment method.

Managing your plan

You may be able to pause, skip, amend or cancel upcoming orders through your account, subject to the applicable weekly cut-off time.

We will show the frequency, price and renewal terms before you subscribe.

Prices, promotions and payment

Prices are shown in pounds sterling and include applicable VAT unless stated otherwise.

Delivery charges, minimum order values and promotional discounts will be shown before checkout.

• Promotional codes may have expiry dates and eligibility restrictions.
• Only one code may be used per order unless we state otherwise.
• We may withdraw or amend promotions at any time.

Delivery

Available delivery dates and charges are displayed at checkout. Delivery times are estimates unless we expressly guarantee a specific service.

You are responsible for providing a complete and accurate delivery address and any suitable safe-place instructions.

When your order arrives

You should unpack the delivery promptly, check the condition of the meals and place them in the refrigerator as soon as reasonably possible.

Cancellations, refunds and complaints

Because our meals are perishable, statutory cancellation rights may not apply in the same way as they do to non-perishable goods.

Where an order is damaged, incomplete, unsafe or otherwise not as described, contact us promptly and provide:

• your order number;
• a clear description of the issue; and
• photographs where reasonably requested.

Any refund, replacement or account credit will be considered in line with your legal rights and our published refund policy.

Food, nutrition and allergen information

We aim to provide accurate ingredient, nutrition and allergen information. Recipes, suppliers and ingredients may change from time to time.

Our kitchen may handle multiple allergens and cross-contact may be possible. Contact us before ordering if you require further clarification.

Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are not responsible for losses that were not foreseeable when the contract was formed or for business losses where you purchase as a consumer.

Privacy and personal information

We process personal information in accordance with our Privacy Policy and Cookie Policy.

Information may be shared with payment providers, couriers and service partners where necessary to process and deliver your order.

Governing law

These terms are governed by the laws of England and Wales, unless mandatory consumer law in another part of the United Kingdom applies to you.

You may bring proceedings in the courts relevant to your place of residence where consumer law permits.

Contacting us

Questions, complaints and legal notices should be sent using the contact details published on our website.